At nexalitho, your satisfaction is our top priority. If your shoes aren’t a perfect fit or you simply change your mind, our return and exchange process is simple, fast, and hassle-free.

Returns & Exchanges Window

You may return or exchange your shoes within 30 days from the delivery date. Shoes must be:

  • Unworn and in original condition
  • In their original packaging, including all tags and accessories

How to Return or Exchange

  1. Contact Us: Send an email to support@nexalitho.com with your order number and reason for return or exchange.
  2. Prepare Your Package: Place your shoes in the original box and packaging.
  3. Ship It Back: Follow the shipping instructions provided by our support team.

Refunds

Once we receive and inspect your returned shoes, your refund will be issued to your original payment method within 7-10 business days. Shipping costs are non-refundable.

Exchanges

If you wish to exchange your shoes for a different size or style, we’ll make it easy. Simply specify your preferred replacement when contacting our support team.

Non-Returnable Items

  • Shoes that have been worn outdoors
  • Clearance or final sale items
  • Gift cards

Need Assistance?

Our friendly customer service team is here to help. Contact us at support@nexalitho.com for any questions regarding returns or exchanges.